Skip to content

Cancellation Policy

Crystal Pacific will charge full balance 14 days prior to arrival. This is extended to 60 days for all school holiday bookings. You can cancel or modify your booking up to 14 (60) days prior to arrival at no charge.

A full cancellation fee of 100% of the booking tariff applies if you cancel your booking within 14 (60) days prior to arrival and no-shows. Dates are non transferrable within this period. Please carefully consider this when creating a booking.

A 2.1% surcharge applies to all credit card bookings. Crystal Pacific will pre authorise a $200 deposit on the credit card provided, per apartment just prior to your stay.

Our cancellation policies will apply in all situations. We recommend guests have travel insurance to cover any cost of reimbursement of accommodation in the event you have to cancel or change your booking within the non-refundable period.